We strive to deliver the highest level of service to our clients. However, should you not be satisfied with any aspect of service you receive from Trustees Executors, we welcome you contact us in the first instance. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You will be kept updated throughout this process.
To make a complaint you can either fill out the form on our Contact us page and select "complaint" from the drop down menu. Alternatively, or you can email us at firstname.lastname@example.org or call us on 0800 878 783. You can also write to us at:
Trustees Executors Complaint Register
PO Box 14076
We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited ("FSCL"), a financial ombudsman service. If we cannot reach agreement on how to resolve your complaint or you are not satisfied by our response, you may refer the matter to FSCL by emailing email@example.com or calling FSCL on 0800 347 257. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz