Head Office Level 5, 10 Customhouse Quay PO Box 10-519 Wellington 6143 New Zealand
Level 7, 51 Shortland Street PO Box 4197, Shortland Street Auckland 1140 New Zealand
32C Sheffield Crescent PO Box 14076 Christchurch 8544 New Zealand
24 Water Street PO Box 760 Dunedin 9054 New Zealand
We strive to deliver the highest level of service to our clients. However, should you not be satisfied with any aspect of service you receive from Trustees Executors, we welcome you contact us in the first instance. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You will be kept updated throughout this process.
To make a complaint you can either fill out the contact form above by selecting "complaint" from the drop down menu, email us at complaints@trustees.co.nz or call us on 0800 809 962. Alternatively, you can write to us at:
Trustees Executors Complaint Register
Christchurch 8544
We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited ("FSCL"). If we cannot reach FSCL agreement on how to resolve your complaint or you are not satisfied by our response, you may refer the matter to FSCL by emailing info@fscl.org.nz or calling FSCL on 0800 347 257. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz